Privacy Policy

1. Introduction

At Cambridge & Ely Counselling, your privacy is taken seriously. This policy explains how your personal information is collected, used, and protected when you visit this website or engage in counselling services.
All personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who I Am

Cambridge & Ely Counselling is operated by Erul Hassan, a registered counsellor and member of the British Association for Counselling and Psychotherapy (BACP).
Data Controller: Erul Hassan
Email: info@ceps.uk
Website: https://www.cambridgeandelycounselling.co.uk

3. Information Collected

I may collect and store the following types of personal information:

Your name, email address, and phone number (when you make contact or complete a form)
Background information relevant to therapy (if you begin counselling)
Session notes (held securely and confidentially)
Payment details (only for invoicing and accounting purposes)
Technical information such as your IP address, browser type, and visit behaviour (via website analytics cookies)

4. How Your Information Is Used

Your information is used to:

Respond to your enquiries
Arrange and deliver counselling sessions
Maintain accurate client records
Comply with professional and legal obligations
Improve website performance and user experience

I will never sell or share your information with third parties for marketing purposes.

5. Lawful Basis for Processing

Personal data is collected and processed under the following lawful bases:

Contract: to provide counselling services at your request
Legal obligation: to maintain proper records and comply with tax or professional requirements
Consent: where you have given explicit permission (e.g., for marketing emails or newsletter updates)
Legitimate interests: to ensure website security and improve visitor experience

6. Data Retention

Enquiry data is kept for up to 6 months if you do not begin counselling.
Client notes are securely stored for 7 years after therapy ends (in line with professional guidelines).
After this time, records are confidentially destroyed

7. How Your Data Is Stored

All electronic records are stored on password-protected, encrypted devices.
Paper notes (if any) are kept in a locked cabinet accessible only to the counsellor.
This website is hosted securely by Wix, which implements SSL encryption for all visitor data.

8. Sharing Information

Your information will only be shared in the following limited circumstances:

With your explicit consent
Where required by law (e.g. risk of serious harm to self/others, safeguarding concerns, or court order)
With professional supervisors (in anonymised form only, for clinical supervision)

This website uses cookies to:

Understand how visitors use the site (via tools such as Google Analytics or Wix Analytics)
Improve functionality and performance

You can disable cookies in your browser settings if you prefer.

10. Your Rights

Under UK GDPR, you have the right to:

Access a copy of the data held about you
Request correction or deletion of inaccurate information
Withdraw consent at any time
Request restriction of processing
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

ICO contact: www.ico.org.uk | 0303 123 1113

11. Contact

If you have any questions about this privacy policy or how your information is handled, please contact:
info@ceps.uk
https://www.cambridgeandelycounselling.co.uk

About : Inner_about